Contact us before returning an item
To help ensure your request is handled correctly, contact us before sending any product back. Returns sent without prior authorization may be delayed or refused.
In your message, include your order number, the item you want to return, and the reason for the request. For damaged, defective, or incorrect items, contact us as soon as possible and include clear photos of the item and packaging when possible.
Return eligibility
Return eligibility, condition requirements, and any product-specific restrictions can vary by item and supplier. Please review the product listing and contact us before ordering if you need to confirm whether a particular item can be returned. Items should be kept in their original condition and packaging while your request is reviewed.
Refunds
If a return is approved, we will provide instructions for the return. Refunds, where approved, are processed to the original payment method after the return is received and reviewed. Your bank or payment provider may require additional time to post the refund. Shipping charges may be non-refundable except where required by applicable law or where the issue resulted from our error.
Damaged, defective, or incorrect items
Contact us promptly so we can review the issue and coordinate the appropriate next steps. Do not discard the item or packaging until we respond.
Digital downloads
Because PDF files are delivered instantly, we don't take returns on downloads. If a file won't open, is missing pages, or isn't what the listing described, email us within 30 days of purchase and we'll send a corrected file or give you a full refund.
Contact
Email info.cynk.io@gmail.com with your order number.
This policy does not limit any consumer rights that cannot be excluded under applicable law.