Refund policy
We want you and your pet to be happy with your order. If something isn't right, contact us at info.cynk.io@gmail.com within 30 days of delivery to request a return or refund on a physical product.
Digital downloads (PDFs): Because files are delivered instantly, we don't take returns on downloads. If a file won't open, is missing pages, or isn't what the product listing described, email us at info.cynk.io@gmail.com within 30 days of purchase with your order number and we'll send a corrected file or give you a full refund. The return, packaging and shipping terms below apply to physical products only.
- Items must be unused, in original condition and packaging, with proof of purchase.
- To start a return, email us your order number and the reason. We'll reply with return instructions. Items sent back without first requesting a return can't be accepted.
- Damaged, defective or wrong items: email us within 7 days of delivery with photos and we'll make it right with a replacement or refund at no cost to you.
- Non-returnable: used grooming tools and items marked final sale, for hygiene reasons.
- Once we receive and inspect your return, we'll notify you. Approved refunds go back to your original payment method; your bank may take additional time to post it.
- Return shipping costs are the customer's responsibility unless the item arrived damaged, defective or incorrect.