Shipping Policy

Order processing and delivery

Available shipping destinations, methods, charges, and delivery estimates are shown at checkout when available. Delivery estimates are not guarantees and can change due to carrier, weather, supplier, or other operational delays.

Some products are fulfilled directly by independent supplier partners. Processing times, carrier services, packaging, and tracking availability may vary by item. Products from different suppliers may arrive in separate packages.

Print-on-demand tees and mugs

Our tees and mugs are printed to order by our print partner, so they need production time before they ship. They ship at the rates shown at checkout, which depend on the items and their weight.

Free shipping

Free standard shipping on orders over $70 applies only to items in our general shipping group. None of the tees, mugs or partner-supplier pet products currently in the store are in that group, so free shipping does not currently apply to them, even on orders over $70. The shipping cost for each item is always shown at checkout before you pay.

Tracking

When tracking information is provided by the fulfillment partner or carrier, it will be sent to the email address used at checkout. Tracking updates may take time to appear after a label is created.

Address changes

Please check your shipping address carefully before placing an order. If you need a correction, contact us promptly. Once fulfillment begins, an address change or cancellation may not be possible.

Delayed or missing orders

If an order appears delayed beyond the estimate provided at checkout, contact us with your order number so we can help check the available tracking information.